Safe & Responsible Play

Responsible Gaming
at xx99bet

At xx99bet, we believe that gambling should always be entertaining — never stressful, never compulsive, and never harmful. This page sets out our commitment to responsible gaming and the practical tools we provide to every player in Bangladesh, so that you remain firmly in control of your experience at all times.

18+

Players Only

24/7

Support Available

৳0

Cost to Self-Exclude

5 min

To Set Deposit Limits

Why It Matters

Tools That Keep You in Control

xx99bet has built a suite of responsible gaming features directly into the platform. Every player in Bangladesh can activate these tools instantly — free of charge — from their account settings or by contacting our support team.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately but increases take 24 hours to take effect — giving you time to reconsider.

Session Time Limits

Define the maximum length of a single gaming session. When your time limit expires, xx99bet will display a clear notification and log you out automatically, preventing marathon sessions that can impair judgment and escalate spending.

Cool-Off / Time-Out

Need a short break? Activate a temporary time-out ranging from 24 hours to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. The restriction takes effect immediately and cannot be reversed until the chosen period ends.

Self-Exclusion

If you feel you need a longer break from gambling, our self-exclusion programme allows you to close access to your xx99bet account for a minimum of 6 months or permanently. We will also unsubscribe you from all marketing communications immediately upon activation.

Reality Check Alerts

Enable periodic reality check pop-ups that show your net session result and total time played at customisable intervals (every 30, 60, or 90 minutes). These nudges help you make conscious, informed decisions rather than playing on autopilot.

Dedicated Support Team

Our trained Safer Gaming team is available 24/7 via live chat and email. They can walk you through setting any of these tools, discuss concerns about your play patterns, or help you begin the self-exclusion process — all in a non-judgmental, confidential setting.

01 Our Commitment to Safe Play

xx99bet was built with the Bangladeshi player in mind — a platform where cricket fans from Dhaka to Chittagong, from Sylhet to Cox's Bazar, can enjoy online betting and casino games in a safe, fair, and transparent environment. We understand that the vast majority of our players gamble for entertainment, setting a budget and sticking to it. However, we also recognise that a small number of people can develop a problematic relationship with gambling, and we take our responsibility to those players extremely seriously.

Our responsible gaming programme is not a regulatory checkbox — it is a genuine operational commitment embedded into every layer of the xx99bet platform. From the moment you register, tools are available to help you define the boundaries of your play. Our team monitors unusual account patterns and proactively reaches out to players who may be showing early signs of distress. And when a player decides they need to step back entirely, we make that process quick, unconditional, and permanent if required.

We believe that an operator's long-term success is only possible when its players are healthy, happy, and in control. Responsible gaming is therefore not in tension with our commercial interests — it is central to them. A player who gambles within their means, for entertainment, over many years is far more valuable to xx99bet than one who burns through their savings in a matter of weeks. We have designed our platform accordingly.

Our core promise: xx99bet will never use dark patterns, deceptive interfaces, or manipulative promotional tactics to encourage players to spend beyond their declared limits. If you set a deposit limit, we honour it — no exceptions, no override prompts, no "are you sure?" guilt trips.

02 18+ Age Restriction Policy

Access to xx99bet is strictly limited to individuals who are 18 years of age or older. This is a non-negotiable requirement. Gambling by minors is illegal, harmful to developing minds, and something xx99bet actively works to prevent through every available technical and procedural measure.

How We Verify Age

During the registration process, every new player is required to provide their date of birth. xx99bet reserves the right to request official documentation to verify age at any point in the account lifecycle. Acceptable documents include:

National Identity Card (NID) — Bangladesh Election Commission issued
Valid passport — data page and photograph page
Birth certificate issued by a recognised Bangladeshi authority

Until age verification is satisfactorily completed, accounts may be restricted from making withdrawals. Any account found to belong to a person under the age of 18 will be closed immediately, and any funds deposited will be returned to the payment source used for the original deposit.

Protecting Young People

If you share a device with family members — including children or teenagers — we strongly encourage you to use device-level parental controls in addition to keeping your xx99bet login credentials private. Never share your username, password, or mobile wallet PIN with anyone under 18. If you believe a minor has gained access to your account, contact our support team immediately so we can secure it.

18+ only. Creating an account on behalf of a minor, or knowingly allowing a minor to use your account, is a serious violation of our Terms & Conditions and may constitute a criminal offence under applicable law. xx99bet will report credible evidence of underage gambling to the relevant authorities.

03 Responsible Gaming Tools

The following tools are available to every registered player on xx99bet at no cost. You can activate, modify, or enquire about any of these features by visiting your account settings panel or by contacting our Safer Gaming team via live chat.

Deposit Limits

Cap your total deposits over a 24-hour, 7-day, or 30-day rolling period. You choose the amount in BDT. Reductions apply instantly; increases require a mandatory 24-hour cooling period before taking effect.

Loss Limits

Set a maximum net loss threshold for any daily, weekly, or monthly period. Once reached, further wagering is suspended for the remainder of the period, protecting you from chasing losses in the heat of the moment.

Session Time Limits

Receive an automatic notification — and optional forced logout — after a pre-set session duration. Available in 30-minute increments from 30 minutes up to 8 hours per session.

Cool-Off Period

Take a structured break of 1 day, 3 days, 7 days, 14 days, or up to 6 weeks. Your account is inaccessible for the chosen duration. The clock runs in Bangladesh Standard Time (BST, UTC+6).

Reality Check Alerts

Periodic on-screen reminders showing how long you have been playing and your current session profit or loss. Configurable at 30, 60, or 90-minute intervals.

Account History & Statements

Download a full transaction and gaming activity statement for any date range, giving you a clear, factual record of your deposits, withdrawals, wagers, and results over time.

To activate any of the tools above, log in to your xx99bet account and navigate to Account Settings → Responsible Gaming, or contact our live support team who can apply restrictions to your account on your behalf in real time.

04 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on xx99bet. When you self-exclude, your account is closed and all access is blocked for the duration you choose. This means you cannot log in, deposit, place bets, or receive any promotional communications from xx99bet for the entire exclusion period.

How to Self-Exclude

Self-exclusion can be requested through any of the following channels:

Live Chat: Start a chat session and tell our agent you wish to self-exclude. The restriction will be applied to your account within minutes.
Email: Send a request to support@xx99bet with the subject line "Self-Exclusion Request" and your registered username. We will confirm and apply the exclusion within 24 hours.
Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen instructions.

Exclusion Periods Available

6 months (minimum period)
1 year
2 years
5 years
Permanent / Indefinite exclusion (no end date)

During an active self-exclusion, xx99bet will remove you from all marketing lists and will not send you any bonus offers, promotional emails, or re-engagement messages. Your exclusion period begins the moment our team processes your request.

Lifting a Self-Exclusion

Self-exclusion periods under 5 years may be lifted after the minimum exclusion period has expired, subject to a mandatory 7-day cooling-off period and a telephone or chat-based review with our Safer Gaming team. Permanent exclusions are, by design, irreversible. If you have permanently self-excluded and believe your circumstances have genuinely changed, we encourage you to seek guidance from a professional problem gambling support organisation before making any further request.

Self-exclusion is a serious, binding commitment. Once active, it cannot be overridden by any means during the chosen exclusion period — not by our support team, not by management, and not by any promotional offer. We have built this rigidity deliberately to protect you.

05 Recognising Problem Gambling

Problem gambling can develop gradually. Many people do not realise their behaviour has become harmful until significant financial or personal damage has already occurred. Awareness is the first step. Below are the most commonly reported warning signs that gambling may be moving beyond entertainment and into problematic territory.

You find yourself spending more money on gambling than you originally planned or can afford, and feel frustrated or ashamed afterwards.
You chase losses — placing further bets in an attempt to recover money you have already lost in the same session or day.
Gambling has begun to affect your work, studies, or personal relationships. You think about gambling frequently when you are not playing.
You borrow money, sell assets, or use savings earmarked for essential expenses (rent, food, education) to fund gambling activity.
You feel restless, irritable, or anxious when you are unable to gamble, or when you attempt to cut down your play.
You conceal the extent of your gambling activity from family members, friends, or colleagues out of embarrassment or fear of their reaction.
You have previously tried to set limits on your gambling or attempted to stop, but found yourself returning to old habits within a short period.
Gambling is no longer primarily entertaining — it feels more like a compulsion, an obligation, or a way of escaping problems in other areas of your life.

Recognising one or more of these signs in yourself does not mean you are beyond help. Millions of people around the world have successfully addressed problem gambling with the right support. Reaching out to our Safer Gaming team or one of the organisations listed in the Support section below is a brave, positive step.

06 Self-Assessment Questionnaire

The following questions are adapted from widely-used problem gambling screening tools. Answer them honestly and privately. This is not a diagnostic test, and the results are not recorded by xx99bet. The purpose is simply to give you a structured moment of reflection about your relationship with gambling over the past 12 months.

1. Have you ever bet more than you could really afford to lose?